Return & Refund Policy

Our Return & Refund Policy

Last updated: April 30, 2026

At Giftsly, every product is made-to-order just for you. Because of this, we are unable to accept returns or exchanges for the following reasons:

• Wrong size selected
• Wrong color selected
• Change of mind

We kindly ask that you review our size chart carefully before placing your order.

Damaged or Defective Items

If your item arrives damaged or with a manufacturing defect, we will make it right. Please contact us within 14 days of delivery at support@giftsly.de with:

• Your order number
• A clear photo of the damaged or defective item

We will send you a free replacement or issue a full refund to your original payment method — no return shipment required.

Refund Processing

Approved refunds are processed within 5–10 business days to your original payment method.

Non-Returnable Items

• Items with wrong size or color (customer selection)
• Worn, washed, or damaged items (by customer)
• Sale items and gift cards

Contact Us

Questions? We're happy to help. Email us at support@giftsly.de and we'll get back to you within 1–2 business days.